Artifacts #
What this step produces.
Training Plan #
A plan that says who needs training, on what, when and how, so users and support staff can work with the solution from day one.
Training Materials #
The courses, slides, exercises and demos used to teach people to use and support the solution, prepared before the training sessions.
Training Completion Records #
Records showing who completed which training and with what result, proving that the people who will use or support the solution are ready.
Operations Runbook #
A practical set of procedures for running the solution day to day: routine tasks, monitoring, incident handling and contacts, for the operations team.
Techniques #
Techniques used in this step.
Explained in this article: Commissioning-Phase Hands-On Operator Training · Operator Competency Certification · Knowledge Transfer
